Telfords, Portlaoise has won the Customer Service category at the national Octabuild Builders Merchant Awards 2015.
Liam McEvoy, branch manager, said: “Our biggest asset is our staff. We’re delighted with this award. It’s so important to have good customer service, it it wasn’t for our customers we wouldn’t be here tonight. We try to do our best for customers, and our staff make sure to look after every customer.”
The award winners were announced at a presentation dinner on Thursday last (May 21st) in the Round Room of the Mansion House in Dublin.
This was the 19th Octabuild Builders Merchant Awards. The companies who organise the awards as Octabuild are; Gyproc, Glennon Brothers, Dulux Paints, Irish Cement, Kingspan Insulation, Sanbra Fyffe, Tegral and Wavin.
Between them the Octabuild companies have over 650 years manufacturing experience in Ireland, directly employ over 1,200 people here and have over 20,000 quality products available every day for Irish builders merchants.
Speaking at the awards the newly elected Chairman of Octabuild, Tadhg Donohoe, said, “All of the companies who were nominated for these awards are among the best in the business. They have been judged in these awards by independent retail expert James Burke on their customer service, business focus, management and premises.”
This year 12 category awards were presented. A Lifetime Achievement award was also made on the night to Eddie Kelly, Managing Director, Grafton Merchanting ROI.
Introducing the awards Taoiseach Enda Kenny said; “Employment in the construction sector is up nearly 20,000 in the year reflecting a return to more sustainable levels. The Government is supporting a recovery in the construction industry but only if it is based on the highest international standards in quality, excellence and trust.”
He congratulated the Octabuild members who he said, “Make a significant contribution to the Irish building and construction industry, and will continue to contribute to its growth and to its strength.”
The President of Hardware Association Ireland, Hugh O’Donnell, also congratulated the Octabuild companies for organizing the awards. “Our industry needs a strong, vibrant, robust supply chain and each of you has been at the forefront of that supply chain for many years.” he said.